BestSights Pty Ltd 

It is important that you read these Terms and Conditions before using or obtaining any materials, information, products, or services through this site. Best Sights Pty Ltd, Unit 7, 252 Blackburn Road VIC. Australia 3168 (“OPERATOR”) provides access to and use of this site, www.bestsights.com.au to you, the customer, subject to your acceptance without modification of these Terms and Conditions, the additional Terms and Conditions set forth within the pages of this Site, and the Privacy Policy on the Site (aggregately, the “Terms”). Your access and use of this Site constitute your acceptance of the Terms and your agreement to observe the Terms.

Your use of this Site is subject to our Privacy Policy: http://www.bestsights.com.au/info/privacypolicy

All content on the Site is subject to amendment without notice. Best Sights have taken all reasonable care to ensure that the content of this site is correct, but all information is subject to change at any time without notice.
All content is published in good faith, but the Operator does not check the accuracy of all information provided by its Tour Operator Suppliers. Best Sights corrects errors and omissions upon learning of the same. Best Sights reserves the right to cancel a reservation, without liability or penalty to you, if an error or omission leads to a material and unreasonable outcome.
The information provided on the Site relating to mapping and distances is provided for informational purposes only and is not a guarantee or warranty of any kind by Operator.
You may not reproduce, duplicate, modify, copy, distribute, transmit, display, sell, transfer, publish, create derivative works from or otherwise exploit for any purpose the content, software, products, or services or data found on this Site.
Although every effort is made, Best Sights shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage.
Best Sights retains the right to alter routes, itineraries, bus types and configurations, fares adjustments, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.

LUGGAGE POLICY:
On Day Tours: it is recommended you bring a small daypack no bigger than 5kg.
On Overnight Tours: The Maximum baggage allowance per person is 15-20kg. If on your Tour, we use third party suppliers such as Airlines, trains or boats for some sectors, then you are bound by the luggage conditions of those suppliers.
Inappropriate luggage presented at departure, may result in refusal to board unless previously arranged. Excessive amount of luggage may incur a surcharge fee.

TRAVEL INSURANCE:
We strongly recommend all guests have travel insurance which should be taken out at the time of booking prior to tour departure. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank’s name and credit card details.

PICK UP AND DROP OFF SERVICES:
Please note it is the customer’s responsibility to be ready and waiting at their nominated pickup location prior to departure.at least 15 minutes before departure. Best Sights cannot be held responsible for passengers who fail to load.

DIETARY REQUIREMENTS:
Please notify Best Sights with any dietary requirements, medical conditions 72 hours prior to departure day. Limited food options on Overnight tours are offered on these tours.

BOOKING CONFIRMATION:
All reservations will be confirmed within 48 hours of receiving your booking via email. The confirmation will depend on availability at the time of Booking.

PRIVACY POLICY:
By booking a tour with Best Sights, you are agreeing that we may contact you in relation to feedback about a tour which you have undertaken with us or one of our affiliates. Best Sights may contact you via email in relation to specials or promotional offers. In the event you do not wish to receive any correspondence from us, please select the easy opt out button to discontinue any communication.

CANCELLATION POLICY:
Cancellation by the traveler: Best Sights will not be held responsible for passengers failing to familiarize themselves with the booking terms and conditions. If you cancel your travel at any time, you must pay us a fee of 10% of the value of the travel that was booked on your behalf and cancelled (Cancellation Fee). In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. Please check at time of Booking as some Airline purchases are non-refundable and non-transferable. All reservations must be made in the EXACT name of the person traveling. Changes and amendments to the name of the person traveling are not permitted by the Airlines. You will be responsible for any charges issued by the Airline due to incorrect passenger information entered by you at the time of making the reservation.
Passports, identification documents, visas, visa waivers, and/or related travel document requirements vary by country of origin and destination (including transit points). It is your responsibility to obtain (for all travelers, including children and infants) all required travel documents, at your own expense, prior to making a reservation.
Day Tours –
Cancellations within 48 hours or failure to board will result in 100% full fare forfeiture.
Cancellation within 2 to 7 days prior to departure will result in a 50% loss of the ticket price.
Overnight Tours –
Cancellations within 14 days or failure to board will result in 100% full fare forfeiture.

CANCELLATION BY BESTSIGHTS
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

TOUR OPERATOR’S CONDITIONS
The Customer agrees to abide by all terms, conditions and directions of the Tour Operator in respect of the Tour including but not limited to all matters regarding the conduct of the Tour such as safety, use of equipment, etc.

PAYMENT & SECURITY
You must be 18 years of age and capable of legally entering into a binding contract to make a payment for travel inventory on the Site. Best Sights accepts a variety of credit cards clearly shown on our website. Under Best Sights financial policy, the full payment is required for all tours listed on our website 30 Days before departure.
Payment is safely processed from your credit/debit card or bank account to the bank account of Best Sights through a third-party payment processor. When you book tours on Best Sights, SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies.
Best Sights is not responsible for the charge or service fee for processing credit or debit card payments. Some other additional cost of the transaction may be subject to foreign transaction or currency exchange. Please check with your card issuing bank to find out if you will have additional services charges applied by your bank. Payment will be listed as BEST SIGHTS PTY LTD on your credit card statement.

JURISDICTION
The Customer agrees that the terms of this agreement shall be governed by the laws of Victoria, Australia and any dispute shall be heard by the court of appropriate jurisdiction in Victoria, Australia. All Legal notices should be sent to the Operator Best Sights Pty Ltd, Unit 7, 252 Blackburn Road VIC. Australia 3168.